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Acting in case of damage

Should there be a case of damage, please proceed depending on the damage after described as follows:

Reporting a liability damage

If the worst-case scenario occurs and there is a third-party liability claim, then please proceed as follows:

Make a log of the circumstances of the loss and take pictures of the damage;
Per the claim form, report the damage as soon as possible (within one week). In addition, please submit the following documents in digital format promptly (after claim notification):

  • a copy of the driving license of the skipper;
  • If available receivables list of the injured;
  • Pictures and sketches of the damage (email size max 5MB);
  • In the event of an accident: The logbook and a copy of a chart with a marked route in the general average of all vehicles / persons involved and mark the site of the accident;
  • In the case of charter: Charter Contract and conditions; Handover and return record.


Upon receipt of loss notification, our claims department will contact you and discuss the next steps.

Form for general claims report

Form for general claims report (English)

Reporting a fully comprehensive damage

If the worst-case scenario occurs and there is a fully comprehensive claim, then please proceed as follows:

  • Initiate damage minimized measures straight away;
  • In case of robbery or any other criminal acts from a third person, please report this to the nearest police station;
  • Up to an expective damage sum of 2.500 EUR, please inform us by phone (+49 (0)30 214082-20);
  • Make some pictures of the entire boat (with the boat name and the part of the damage, detailed photos of the damage);
  • Create an accident protocol incl. drawings and try to get the signatures of each crew member on the protocol.;
  • Report the claim in our form for claims (engl. Version).


After receiving the claim from our claim team will contact you and let you know how we will proceed.

Attention: The repair of the damage can only start when the insurerer released.

Form for fully comprehensive claims (English)

Report a skipper third party damage

If the worst-case scenario occur and there is a loss under the enhanced skipper liability insurance, then please proceed as follows:

  • Make a log of the circumstances of the loss and take pictures of the damage;
  • Report the damage as soon as possible (within one week) per claim form;
  • Please submit the following documents in digital form promptly after claim notification :

  Your driver's license copy
  If available: testimonies
  Copy of the correspondence to the reported claims
  Contact of the injured incl Phone, E-mail and address
  Photos and sketches of the damage (max email size 5 MB)
  Accident report to the competent authority

Upon receipt of notification of loss, our claims department will contact you and discuss the next

Form to report claims to the Sportboat Third Party Insurance (English)

Report a charter damage deposit

If the worst-case scenario occur and there is a charter security deposit damage, please proceed as follows:

  • Report the damage as soon as possible (within 2 working days) per claim form;
  • Take pictures (entire boat with boat name and damage location, detail photos of the damage with a recognizable scale);
  • Create an accident report including sketches and let you sign it as possible by all parties people;
  • Submit us after notification please promptly following (within 14 days) documents:

  Driving Licence copy of the skipper
  Charter contract, including notes on amount of deposit
  Proof of non-refunding of the deposit
  Address the charter base with telephone number and email address
  Pictures of the damage (email size max 5MB note)
  Handover and return record
  In storm damage: Proof of wind strength
  For theft: Police Statement
  Invoices for repair-/replacement costs

Upon receipt of notification of loss, our claims department will contact you and discuss the next

Form to report Claims for Charter Deposit Insurance (English)

Report of a trip cancellation damage

In case of travel cancellation damage, please use our claim form. In addition, if you have any questions or service hotline and claim team is available 24/7 for you:

+49 (0)30 214082-20
claim@eis-insurance.com

Form to report Claims for Travel Cancellation Expenses Insurance (English)

Report a charter pice contingency claim

In case of a charter price contingency claim, please report this straight away with our form to claim@eis-insurance.com with following data:

  • explain the cicumstances;
  • copy of the charter contract;
  • a proof of the payment;
  • proof of insolvency.

Claims Department:

+49 (0)30 214082-20
In important cases our claim management can be reached round the clock, seven days a week.

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