Acting in case of damage

Should there be a case of damage please proceed depending on the damage after described as follows:

Reporting a liability damage

If the worst-case scenario occurs and there is a third party liability claim then please proceed as follows:

Make a log of the circumstances of the loss and take pictures of the damage;

Reporting a fully comprehensive damage

If the worst-case scenario occurs and there is a fully comprehensive claim then please proceed as follows:

• Initiate damage minimized measures straight away;
• Incase of robbery or any other criminal acts from a third person please report this to the nearest police station;
• up to an expective damage sum of 2.500 EUR please inform us by phone (+49 (0)30 214082-20);
• Make some pictures of the entire boat (with the boat name and the part of the damage, detailed photos of the damage);
• Create an accident protocol incl. Erstellen Sie ein Unfallprotokoll inkl. drawings and try to get the signatures of each crew member on the protocol.;
• Report the claim in our form for claims (engl. Version).

After receiving the claim form our claim team will contact you and will let you know how we are going to proceed.

Attention: The repair of the damage can only start when the insurerer released.

Report a skipper third party damage

If the worst-case scenario occur and there is a loss under the enhanced skipper liability insurance, then please proceed as follows:

• Make a log of the circumstances of the loss and take pictures of the damage;
• Report the damage as soon as possible (within one week) per claim form;
• Please submit the following documents in digital form promptly after claim notification :

  Your driver's license copy
  If available: testimonies
  Copy of the correspondence to the reported claims
  Contact the injured incl Phone, E-mail and address
  Photos and sketches of the damage(max email size 5 MB)
  Accident report to the competent authority

Upon receipt of notification of loss, our claims department will contact you and discuss the next

Report a charter damage deposit

If the worst-case scenario occur and there is a charter security deposit damage, please proceed as follows:

Report the damage as soon as possible (within 2 working days) per claim form;

  Driving Licence copy of the skipper
  Charter contract, including notes on amount of deposit
  Proof of non-refunding of the deposit
  Address the charter base with telephone number and email address
  Pictures of the damage (email size max 5MB note)
  Handover and return record
  In storm damage: Proof of wind strength
  For theft: Police Statement
  Invoices for repair-/replacement costs

Upon receipt of notification of loss, our claims department will contact you and discuss the next

Report of a trip cancellation damage

Incase of a travel cancellation damage please use our claim form. If you have any questions our service hotline an claim team is available 24/7 for you:

+49 (0)30 214082-20
claim@eis-insurance.com

Report a charter pice contingency claim

Incase of a charter price contingency claim, please report this straight away with our form to claim@eis-insurance.com with following data:

• explain the cicumstances;
• copy of the charter contract;
• a proof of the payment;
• proof of the insolvency.

Claims Department:

+49 (0)30 214082-20
In important cases our claim management can be reached round the clock, seven days a week.